- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
Select the questions to view the answers
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Pressing the
Start button does not start the correct program. What should I do?
- Where can I find the product's serial number?
- How can I scan business cards?
- How can I convert my scanned documents to a PDF file?
- When I scan a text document, the letter O is missing in some areas. What should I do?
- How do I uninstall and reinstall the product software?
- How do I install and use the Captiva ISIS Driver Interface?
- The ISIS Driver (Windows only) is not installed. What should I do?
- Can I use the scan to cloud feature with my product using my PC?
- My product freezes after previewing an A4-size document. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I improve the appearance of my scanned images?
- Only part of my document scans. What should I do?
- I see only a few dots in my scanned image. What should I do?
- A line or line of dots always appears in my scanned images. What should I do?
- Straight lines in my image come out crooked. What should I do?
- My scanned image is distorted. What should I do?
- The scanned image is too dark. What should I do?
- Ripple patterns appear in my scanned image when using Epson Scan. What should I do?
- The scanned colors differ from the original colors. What should I do?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- Why do I see only part of my 33-inch long document when I preview it?
- When I scan a text document, the letter O is missing in some areas. What should I do?
- The product is not recognizing characters well when using Epson Scan. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- My product software doesn't work properly. What should I do?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- My computer doesn't recognize the product. What should I do?
- How do I decide which scanning resolution to select when scanning?
- How do I uninstall and reinstall the product software?
- Who do I contact for support on the software that came with my product?
- How can I convert my scanned documents to a PDF file?
- The ISIS Driver (Windows only) is not installed. What should I do?
- When I scan a document using Epson Scan in Windows, it takes a long time to save it as PDF file. What should I do?
- How do I install and use the Captiva ISIS Driver Interface?
- Can I scan more than one page at a time in ABBYY FineReader?
- I see the message Image size is too large. What should I do?
- The Correct Document Skew setting is disabled in the scanner software. What should I do?
Select the questions to view the answers
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Pressing the Start button does not start the correct program. What should I do?
- The Power light doesn't turn on or flash. What should I do?
- Can I use the product as a copier?
- The product does not turn on. What should I do?
- How can I speed up the scanning process?
- How should I transport my product?
- What do my product's lights indicate?
- A double feed error is detected when I try to scan. What should I do?
- The LCD screen is not displaying my language. What should I do?
- What type of documents can I scan using the carrier sheet?
- How do I replace the roller assembly kit?
- Does my product have a security slot?
- What size paper can I load in the product's input tray?
- How many sheets of paper can I load in my product's input tray?
- How do I load documents in the input tray?
- How do I load cards in the input tray?
- Why do I see punch holes in the images I scanned to my e-mail, after I've selected the option to remove punch holes in Epson Scan?
- My product freezes after previewing an A4-size document. What should I do?
- There is a paper jam in my product, the paper feed rollers turn, and there is no error message. What should I do?
- When I scan a 33-inch long document, the paper jams. What should I do?
- Why does my product pause periodically while scanning a multi-page document?
- Where can I find the product's serial number?
- Does my product support duplex or double-sided scanning?
- Does Epson have a program where I can donate my working electronic equipment?
