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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Which type of paper can I print on?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I reset the ink levels for my product?
- Where can I find information on using my Epson product with Apple AirPrint?
- How do I obtain the latest product software for Windows or my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I use voice-activated printing with my Epson product?
Select the questions to view the answers
- Printing or scanning is slow over my wireless connection. What should I do?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to cancel a print job from my product's control panel. What should I do?
- How do I print labels in Microsoft Office?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- My copies have incorrect or faint colors. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I set up my product for the fastest printing?
- How do I print a borderless photo from Windows or my Mac?
- How do I copy a document or photo using my product's control panel?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- It takes a long time to copy a document. What should I do?
Select the questions to view the answers
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
Select the questions to view the answers
- How many pages can I store in the fax memory?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- Can I use digital voicemail with my fax?
- How do I add a pause when I enter a fax number on the product's control panel?
- I cannot access the fax settings on my product's control panel. What should I do?
- The fax header gets cut off when I send a fax. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- How do I save faxes to my Mac instead of printing them?
- How do I send a fax using the Fax Utility on my Mac?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How can I know if there is a fax stored in the product?
- Will I lose faxes stored in the fax memory if the product is turned off?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I create a header for my faxes?
- How do I restore my original fax settings?
- How do I confirm my fax was sent?
- How do I send a fax from my product control panel?
- How do I use an answering machine with my fax?
- How do I save faxes to my Windows computer instead of printing them?
- Can I use the Epson FAX Utility to receive faxes on my computer?
- How do I change the baud rate or fax speed on my product?
- Can I use a pre-paid calling card to send a fax?
Select the questions to view the answers
Select the questions to view the answers
- How should I preserve my pictures?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- How do I create a custom paper size for my product in Windows?
- I'm having paper feed problems. What should I do?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use make a difference?
- How should I load envelopes?
Select the questions to view the answers
Select the questions to view the answers
- How do I reduce the appearance of red eyes in my photos?
- How do I change the font size of text I print from software in Windows?
- Web pages don't print the way they appear on my monitor. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect colors. What should I do?
Select the questions to view the answers
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- I cannot scan over a network. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I scan from a smart device?
- Where do I place a legal-size document on my product to scan it?
- Can I print a scanned image or file with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
Select the questions to view the answers
- Who do I contact for software support?
- How do I obtain the latest product software for Windows or my Mac?
- Does Epson make drivers for Unix or Linux?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I get a replacement CD for my product?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer settings?
- How do I restore my product's default settings?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
Select the questions to view the answers
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I add my product as an IP printer on my Mac?
- Where can I find the IP address of my router?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I find my SSID and network password?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- What security measures does Epson recommend for its network products?
- Can I set up my product for both a USB and network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How do I check my product’s network status?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
Select the questions to view the answers
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I get a printed copy of the User's Guide?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide - Epson ScanSmart
HTML
PDF
This document contains information about using Epson ScanSmart software.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty for U.S. and Canada
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
Phone :
(905) 709-3839
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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