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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I restore my product's default settings?
- How do I replace the maintenance box?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I know which paper or media type to select in my product's driver?
- My printout has lines running through it. What should I do?
- How do I install the Epson Universal Print Driver (PCL) with a network connection in Windows?
- How do I print with black ink from Windows when a color ink pack is expended?
- How do I use an answering machine with my fax?
- Printing or scanning is slow over my wireless connection. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set the default print settings when I print from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. on my computer. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I change the baud rate or fax speed on my product?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I print faxes stored in the fax memory when the product has an expended ink pack?
- I can send a fax but can't receive one. What should I do?
- How do I send a fax using the Fax Utility on my Mac?
- How do I use an answering machine with my fax?
- Can I use a pre-paid calling card to send a fax?
- How do I send a fax using the Fax Utility in Windows?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- What does a flashing Received Fax light mean?
- How do I create a header for my faxes?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I restore my original fax settings?
- How do I send a fax from my product control panel?
- How do I save faxes to my Windows computer instead of printing them?
- Will I lose faxes if the product is turned off?
- How do I save faxes to my Mac instead of printing them?
- How do I clear the fax header on the product?
- How do I confirm my fax was sent?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- Which functions are available on my product when an ink pack is expended or not installed?
- How do I know when an ink pack needs to be replaced?
- How do I print with black ink from Windows when a color ink pack is expended?
- Which ink packs should I use with this product?
- Can the printer still print if an ink pack is expended or not installed?
- How do I change the ink packs?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- My product is printing blank pages. What should I do?
- My printout has incorrect colors. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- Where do I place a legal-size document on my product to scan it?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a document longer than legal-size in Document Capture Pro?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan 2 and save them as a PDF. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- How do I scan a document so I can edit the text in a word processing program?
- I can't start Epson Scan 2. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I manually assign a static IP address to my product?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- Who do I contact for support on the software that came with my product?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- Can I select a print resolution by indicating a specific DPI (dots per inch) setting?
- How do I install the latest scanner driver on my Mac?
- What is the Epson Universal Print Driver?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I add a network product if the Epson Universal Print Driver is already installed in Windows?
- How do I change the Power Off Timer setting?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I install the Epson Universal Print Driver (PCL) with a network connection in Windows?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- What is a job in Document Capture Pro or Document Capture and how do I create one?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T973220
Cyan, High-capacity | PDF -
Part Number: T973420
Yellow, High-capacity | PDF -
Part Number: T973120
Black, High-capacity | PDF -
Part Number: T974320
Magenta, Extra High-capacity | PDF -
Part Number: T973320
Magenta, High-capacity | PDF -
Part Number: T974120
Black, Extra High-capacity | PDF -
Part Number: T974220
Cyan, Extra High-capacity | PDF -
Part Number: T974420
Yellow, Extra High-capacity | PDF
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(866) 212-8743
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720