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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- The message Open the output tray manually appears on my product. What should I do?
- How do I replace the ink cartridges?
- How do I print a borderless photo from Windows or my Mac?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- How do I scan using my product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- I'm having paper feed problems. What should I do?
- How do I set up my product for the fastest printing?
- How do I use the copy feature to print a label on a CD/DVD?
- How do I print photos directly from a camera or other external device?
- How do I copy a document or photo using the product's control panel?
- Can I print on CDs and DVDs?
- The CD/DVD won't feed correctly or is ejected. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- The message Open the output tray manually appears on my product. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I know when an ink cartridge needs to be replaced?
- Can the printer still print if an ink cartridge is expended or not installed?
- Why is Epson shipping initial ink cartridges with my product?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which USB devices can I connect to the USB port on the front of my product?
- How do I access the memory card or USB flash drive in my Epson product from Windows RT?
- Which memory cards are compatible with my product?
- What is the largest supported memory card for my product?
- Can I just pull the memory card out of the product when I'm finished printing?
- How do I transfer photos from a memory card to my computer?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- My printout is grainy when I print from any application. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has incorrect colors. What should I do?
- My image is blurry. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan using my product's control panel?
- How do I restore the colors in faded photos?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using Windows RT?
- My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos option on the control panel. What should I do?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or OS X?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- How do I set up my product with a WPS-enabled router or access point?
- How do I change the Power Off and Sleep Timer settings?
- The selection for 2-Sided Printing (Windows) or Two-Sided Printing Settings (OS X) is gray or not available. What should I do?
- How do I install the software for my product if I don't have the CD?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I set default print settings when I print from Windows or my Mac?
- Can I select a print resolution by indicating a specific DPI (dots per inch) setting?
- Who do I contact for support on the software that came with my product?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- How can I get a replacement CD for my product?
- How do I obtain the latest product software for Windows or my Mac?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides quick reference for common uses, and describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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