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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the maintenance box?
- How do I change the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Which type of paper can I print on?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- Can I print on CDs and DVDs?
- How do I restore my product's default settings?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- Which ink cartridges should I use with this product?
- My copies have incorrect or faint colors. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I use the copy feature to print a label on a CD/DVD?
- Can I print on CDs and DVDs?
- How do I print photos directly from a camera?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set the default print settings in Windows or on my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- The message Open the output tray manually appears on my product. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I change the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Which ink cartridges should I use with this product?
- Why is Epson shipping initial ink cartridges with my product?
- I replaced an ink cartridge and my product shows that the same ink is expended. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- What is my product doing after I install a new ink cartridge?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How do I print from a USB flash drive or external device?
- What is the largest supported memory card for my product?
- Which USB devices can I connect to the USB port on the front of my product?
- How do I transfer photos from a memory card to my computer?
- Which memory cards are compatible with my product?
- Can I just pull the memory card out of the product when I'm finished printing?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- What should I do if the CD/DVD feeds incorrectly or ejects?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has a slight slant. What should I do?
- My product is printing blank pages. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I cannot scan over a network. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan from a smart device?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I upload scanned images with Epson Easy Photo Scan?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I change the Power Off Timer setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- Who do I contact for support on the software that came with my product?
- How do I set up my product for wireless printing in Windows or on my Mac?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- How can I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides quick reference for common uses of your product, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T312XL120
Black High-Capacity | PDF -
Part Number: T312XL620
Light Magenta High-Capacity | PDF -
Part Number: T312120
Black | PDF -
Part Number: T312XL320
Magenta High-Capacity | PDF -
Part Number: T312320
Magenta | PDF -
Part Number: T312220
Cyan | PDF -
Part Number: T312XL420
Yellow High-Capacity | PDF -
Part Number: T312XL220
Cyan High-Capacity | PDF -
Part Number: T312620
Light Magenta | PDF -
Part Number: T312XL520
Light Cyan High-Capacity | PDF -
Part Number: T312520
Light Cyan | PDF -
Part Number: T312420
Yellow | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
Hours :
Monday – Friday 7 am – 4 pm (PT)