- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
Select the questions to view the answers
- Where can I find the serial number for my product?
- When I convert a PowerPoint presentation to a JPG image with my product's PC Free Slideshow feature the slides do not display in the proper order. What should I do?
- I see the message No Signal. What should I do?
- Does my product offer network monitoring and control capabilities?
- I see dark vertical bands when projecting from a computer. What should I do?
- Should I use either a dynamic or condenser microphone with my product?
- How do I set a password on my product?
- Will sound still play from a computer or video source (DVD player, video camera, USB device, etc.) that is connected to my product if my product is in standby mode?
- How do I play sound through my product?
- When and how should I clean or replace the air filter?
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- Nothing projects on the screen. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How can I connect my Tablet to my product?
- When I have different Epson projectors connected in my wireless network, I can wirelessly send audio with video to my PowerLite 915W, but not to my PowerLite 826W or PowerLite 826W+. What should I do?
- How do I connect my product?
- I am using Cisco VPN AnyConnect for Mac and cannot connect to my product using the EPSON EasyMP Network Projection Software v2.77, what is wrong?
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- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
-
The
power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to access the Network Configuration menu, my product displays the message, Protected by Password. Enter Password to use projector. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
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- I see dark vertical bands when projecting from a computer. What should I do?
- The image is not rectangular. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see static or noise in the image. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
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How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- The image on my screen appears red, pink, or magenta. What should I do?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the lens?
- Can I access the lamp and air filter with the ceiling mount installed?
- When should I replace the projection lamp?
- What is the storage life for an lamp?
Select the questions to view the answers
Select the questions to view the answers
- How do I set a password on my product?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- What is the EasyMP Monitor software?
- I am not receiving mail when a product problem occurs. What should I do?
- Is the USB Display feature supported on a Mac?
- I connected my Windows computer to my product with a USB cable but did not get the option to install the USB Display driver. What should I do?
- When I convert a PowerPoint presentation to a JPG image with my product's PC Free Slideshow feature the slides do not display in the proper order. What should I do?
- I am unable to rename my product in EasyMP Monitor because the field to rename it is grayed out. How do I rename my product?
- Is my product accessible from different OS platforms?
- When I present with the Epson Network Projection software, my presentation gets interrupted by another user connecting to the product. How can I block the other users from disconnecting my session?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
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- My audio is still playing when another image source is selected. What should I do?
- There is no sound. What should I do?
- How do I play sound through my product?
- Can I use a wireless microphone with my product?
- Should I use either a mono or stereo microphone with my product?
- How do I adjust the microphone volume?
- Can I use a microphone with my product if my product is turned off and in standby mode (the power light is orange)?
- The microphone I'm using does not work with my product. What should I do?
- Should I use either a dynamic or condenser microphone with my product?
- I get feedback noise from a microphone. What should I do?
- Will sound still play from a computer or video source (DVD player, video camera, USB device, etc.) that is connected to my product if my product is in standby mode?
- Can I adjust the tone of a microphone I use with my product?
- Why doesn't my microphone work with my product?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- How do I increase the performance of external speakers connected to my product?
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- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes on the Video menu used for?
- What is my product's native resolution?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can I connect my product to external speakers?
- Can my product's network name be changed?
- Does the new product include the Direct Power On/Direct Power Off feature?
- What does the Lens Cover Timer setting do?
- What is the maximum cable length for a wired microphone?
- Where can I find the serial number for my product?
- How do I tell the difference between a mono and stereo microphone?
- Can I connect a device other than a microphone to my product's Mic port and have it output sound?
- Why do I hear my product's fan after I've turned the power off?
- The mouse pointer flickers when I'm projecting through the USB cable connection. What should I do?
- What video resolutions are supported by USB Display?
- What is the maximum recommended USB cable length I can use to connect my product?
- Is my product compatible with the ELPDC06 Document Camera?
- What is the recommended length for VGA cables?
- What is the RS232 command to retrieve my product's temperature status?
- Can my product output in high-definition?
- How do I control my product remotely over a network?
- Can I project an image from one computer to multiple products using the Multi-Screen Display and Windows 7?
