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Support
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I connect my product to my wireless network using the product's control panel?
- How do I replace the ink cartridges?
- How do I replace the maintenance box?
- How do I connect my product with a Wi-Fi Direct connection?
- How should I transport or store my product?
- I'm having paper feed problems. What should I do?
- Which ink cartridges should I use with this product?
- My printout has lines running through it. What should I do?
- How do I enable double-sided printing for my product in Windows?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I set up my product for the fastest printing?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- How do I replace the ink cartridges?
- Which ink cartridges should I use with this product?
- How do I know when an ink cartridge needs to be replaced?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- What is my product doing after I install a new ink cartridge?
- Why is Epson shipping initial ink cartridges with my product?
- How long should an ink cartridge remain in my product if it's not used often?
- How do I print with black ink from Windows or my Mac when the color cartridge is expended?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- What kind of paper gives the best results for high quality printing?
- How should I load envelopes?
- My printout contains incorrect characters. What should I do?
- My printout has a slight slant. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the Power Off and Sleep Timer settings?
- How do I enable double-sided printing for my product in Windows?
- How do I restore my product's default settings?
- How do I uninstall the Epson product software?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- Who do I contact for support on the software that came with my product?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I change the language of the printer software screens in Windows?
- How do I obtain the latest product software for Windows or my Mac?
- How can I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- I can't print with a Wi-Fi connection since I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- How should I transport or store my product?
- My product will not power on. What should I do?
- How do I change the language used on the LCD screen?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about setting up your product on a network.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This guide contains instructions for setting up the product for use on a wireless network.
This document provides technical specifications for this product.
This document provides quick reference for common uses and describes Epson's limited warranty for this product (warranty valid in Latin America).
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
This is a disclosure statement from Epson America, Inc. for purposes of assisting federal employees to comply with Section 508 of the Rehabilitation Act.
This document provides complementary or late-breaking information to supplement your product documentation.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
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For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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