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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- How do I use the Split Screen function?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- How do I replace the lamp?
- How do I connect a USB device or camera to my product?
- When and how should I clean or replace the air filter?
- There is no sound. What should I do?
- Which operating systems does USB Display support?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- How do I setup a wireless connection?
- When I try to add a user template through my product's web page and press Set, the web browser closes and can't be accessed again. What should I do?
- Nothing projects on the screen. What should I do?
- How can I connect my Tablet to my product?
- I am unable to connect my Mac to my product. What should I do?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- What type of equipment can I connect to my product?
- How do I connect a USB device or camera to my product?
- How do I connect my image source to my product?
- Can I use my product on a table instead of mounting it on a wall?
- Which USB extension cables or USB to Cat5 extenders are recommended for use with my BrightLink?
- Do I need a video or image device connected to my product to be able to annotate?
- How do I set up my product?
- Can I connect my product to a network?
- How do I setup a wireless connection?
- Can my product do rear projection?
- Can I project images from a computer over a USB connection?
- How do I present images from an external drive or flash memory drive?
- I am having trouble projecting through a USB connection. What should I do?
- How do I connect my iOS device to my product?
- Can I project images from multiple devices at the same time?
- How do I mount my projector on the wall?
- Does my product support Intel WiDi?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- I am unable to change the image source. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- The product indicates an error. What should I do?
- The power light will not turn on. What should I do?
- When I select Dual User in the ActivInspire software Tools settings while projecting over the network, I get the message Dual User requires an update available for Promethean Activboards only. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see the message Error occurred in the Easy Interactive Function. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- How soon should I see an image after I press the power button?
- How do I select the image source?
- The image from my computer appears stretched when it's projected. What should I do?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- How do I use the Split Screen function?
- When writing with two pens, the pens skip and break up. What is wrong?
- The image on my screen appears red, pink, or magenta. What should I do?
- How can I improve the image quality?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How can I adjust the colors?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- Can I display on the screen and a computer monitor simultaneously?
- When I play a DVD movie on my Mac, the projected image is a box with a checkered pattern, but the computer monitor looks normal. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Does my product's interactive function work with Linux?
- How do I calibrate my product?
- I am having trouble manually calibrating my system. What should I do?
- The time is incorrect in the Whiteboard Settings. What should I do?
- Are the tips of the pen replaceable?
- Shooting lines appear between the pens, when I use two pens at the same time. What should I do?
- Will my SMART or Promethean pens work with my product?
- What distance should the pens be apart when I write?
- Why do I need to calibrate the system before using the pen for the first time?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- My pen is hard to use. What should I do?
- The pen does not work over a network. What is wrong?
- The pen position is not accurate. What should I do?
- What is Easy Interactive Driver (EID)?
- Is Easy Interactive Tools (EIT) software supported in Linux?
- How do I uninstall Easy Interactive Driver on my Mac?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Do I need to install the Easy Interactive Driver for interactivity on my computer?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- How do I improve the interactive speed?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Is it possible to use Easy Interactive Tools 3.00 on my computer to record live video from my Epson document camera?
- Do I need to install a special driver on my computer in order to use a document camera with Easy Interactive Tools 3.00?
- Can I record and play back a video file in Easy Interactive Tools 3.00?
- How do I disable the pen icon on the toolbar?
- How do I disable or move my product control toolbar on the projection screen?
- Can I use the ELPPN04 pen with the my product?
- Can I use the interactive pen to control the projector's menus and select settings?
- Can I use the pen as a mouse to control my computer from the projected screen over a network connection?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pens?
- Can I turn off the Hovering feature?
- Do infrared (IR) devices interfere with the product's interactive pens?
- When should I recalibrate my system?
- Can I access the lamp and air filter with the wall mount installed?
- When should I replace the projection lamp?
- How do I replace the lamp?
- How do I clean my product case?
- How do I get a replacement lamp for my product?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I clean the projection window?
- How do I clean the Obstacle Sensor?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- Which operating systems does USB Display support?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- Can I access my product from different operating systems on the same network?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I set a password on my product?
- How do I install the USB Display software on my computer?
- When I try to add a user template through my product's web page and press Set, the web browser closes and can't be accessed again. What should I do?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Who do I contact for support on the ActivInspire software?
- How do the dual pens work with ActivInspire software?
- What format does Easy Interactive Tools 3.00 save video recordings in?
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Which wireless security protocols does my product support?
- Where can I get the latest software for my projector?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- There is no audio with the A/V Standby setting enabled. What is wrong?
- Can I output audio from the external speakers when my product is in standby mode or off?
- My audio is still playing when another image source is selected. What should I do?
- How do I play sound through my product?
- There is no sound. What should I do?
- Video recordings created with an Epson document camera have no audio when played back on my computer using Easy Interactive Tools 3.00. Why?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
- Can I connect my product to external speakers?
- Does Epson have longer cables available for purchase?
- I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?
- How should I transport my product?
- What accessories are available for my product?
- Can I change my product's network name?
- Which wireless security modes does my product support?
- How do I use the wireless projection feature?
- The product won't go into sleep mode. What should I do?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Is there a recommended sequence of turning on my product and peripherals?
- What is my product's native resolution?
- Which printers can I use to print whiteboard pages from my projector?
- What is the warranty on the interactive pens?
This document contains quick reference information for your product.
This document contains an overview of the product, specifications, and basic and in-depth usage instructions.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains tips for using Easy Interactive Tools.
This document contains tips for using Easy Interactive Tools.
Display wirelessly to Epson Projectors with Epson iProjection
This document will assist you with installation and usage of the Ultra-Short Throw Wall Mount (ELPMB28).
This document will assist you with installation and usage of the Ultra-Short Throw Wall Mount (ELPMB43). It also explains how to install the Control Pad and Touch Unit after wall mount installation. For additional Information refer to the ELPMB43 product support page.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
This document contains an operation overview of using EasyMP Multi PC Projection utility.
This document contains an overview of using the EasyMP Multi PC Projection utility.
This document contains information about using EasyMP Network Projection and how to install the software.
This document contains an overview and basic and in-depth usage instructions for EasyMP Slide Converter.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This document provides technical specifications for this product.
This guide provides information for selecting a compatible mount.
This document provides complementary or late-breaking information to supplement your product documentation.
This guide describes how to install the projector on a table using the Interactive Table Mount (ELPMB29).
This document describes Epson's limited warranty, and compliance statements for this product.
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