- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
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- How do I use the Split Screen function?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- How do I connect a USB device or camera to my product?
- There is no sound. What should I do?
- Which operating systems does USB Display support?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- How do I setup a wireless connection?
- When I try to add a user template through my product's web page and press Set, the web browser closes and can't be accessed again. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- Nothing projects on the screen. What should I do?
- How can I connect my Tablet to my product?
- I am unable to connect my Mac to my product. What should I do?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- What type of equipment can I connect to my product?
- How do I connect a USB device or camera to my product?
- How do I connect my image source to my product?
- Can I use my product on a table instead of mounting it on a wall?
- Which USB extension cables or USB to Cat5 extenders are recommended for use with my BrightLink?
- Do I need a video or image device connected to my product to be able to annotate?
- How do I set up my product?
- Can I connect my product to a network?
- How do I setup a wireless connection?
- Can my product do rear projection?
- Can I project images from a computer over a USB connection?
- How do I present images from an external drive or flash memory drive?
- I am having trouble projecting through a USB connection. What should I do?
- How do I connect my iOS device to my product?
- Can I project images from multiple devices at the same time?
- How do I mount my projector on the wall?
- Does my product support Intel WiDi?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- I am unable to change the image source. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
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- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- The product indicates an error. What should I do?
-
The
power light will not turn on. What should I do?
- When I select Dual User in the ActivInspire software Tools settings while projecting over the network, I get the message Dual User requires an update available for Promethean Activboards only. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see the message Error occurred in the Easy Interactive Function. What should I do?
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- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
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How soon should I see an image after I press the power button?
- How do I select the image source?
- The image from my computer appears stretched when it's projected. What should I do?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- How do I use the Split Screen function?
- When writing with two pens, the pens skip and break up. What is wrong?
- The image on my screen appears red, pink, or magenta. What should I do?
- How can I improve the image quality?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How can I adjust the colors?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- Can I display on the screen and a computer monitor simultaneously?
- When I play a DVD movie on my Mac, the projected image is a box with a checkered pattern, but the computer monitor looks normal. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- Does my product's interactive function work with Linux?
- How do I calibrate my product?
- I am having trouble manually calibrating my system. What should I do?
- The time is incorrect in the Whiteboard Settings. What should I do?
- Are the tips of the pen replaceable?
- Shooting lines appear between the pens, when I use two pens at the same time. What should I do?
- Will my SMART or Promethean pens work with my product?
- What distance should the pens be apart when I write?
- Why do I need to calibrate the system before using the pen for the first time?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- My pen is hard to use. What should I do?
- The pen does not work over a network. What is wrong?
- The pen position is not accurate. What should I do?
- What is Easy Interactive Driver (EID)?
- Is Easy Interactive Tools (EIT) software supported in Linux?
- How do I uninstall Easy Interactive Driver on my Mac?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Do I need to install the Easy Interactive Driver for interactivity on my computer?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- How do I improve the interactive speed?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Is it possible to use Easy Interactive Tools 3.00 on my computer to record live video from my Epson document camera?
- Do I need to install a special driver on my computer in order to use a document camera with Easy Interactive Tools 3.00?
- Can I record and play back a video file in Easy Interactive Tools 3.00?
- How do I disable the pen icon on the toolbar?
- How do I disable or move my product control toolbar on the projection screen?
- Can I use the ELPPN04 pen with the my product?
- Can I use the interactive pen to control the projector's menus and select settings?
- Can I use the pen as a mouse to control my computer from the projected screen over a network connection?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pens?
- Can I turn off the Hovering feature?
- Do infrared (IR) devices interfere with the product's interactive pens?
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- When should I recalibrate my system?
- Can I access the lamp and air filter with the wall mount installed?
- When should I replace the projection lamp?
- How do I replace the lamp?
- How do I clean my product case?
- How do I get a replacement lamp for my product?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I clean the projection window?
- How do I clean the Obstacle Sensor?
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- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
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- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- Which operating systems does USB Display support?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- Can I access my product from different operating systems on the same network?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I set a password on my product?
- How do I install the USB Display software on my computer?
- When I try to add a user template through my product's web page and press Set, the web browser closes and can't be accessed again. What should I do?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Who do I contact for support on the ActivInspire software?
- How do the dual pens work with ActivInspire software?
- What format does Easy Interactive Tools 3.00 save video recordings in?
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Which wireless security protocols does my product support?
- Where can I get the latest software for my projector?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
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- There is no audio with the A/V Standby setting enabled. What is wrong?
- Can I output audio from the external speakers when my product is in standby mode or off?
- My audio is still playing when another image source is selected. What should I do?
- How do I play sound through my product?
- There is no sound. What should I do?
- Video recordings created with an Epson document camera have no audio when played back on my computer using Easy Interactive Tools 3.00. Why?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
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- Can I connect my product to external speakers?
- Does Epson have longer cables available for purchase?
- I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?
- How should I transport my product?
- What accessories are available for my product?
- Can I change my product's network name?
- Which wireless security modes does my product support?
- How do I use the wireless projection feature?
- The product won't go into sleep mode. What should I do?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Is there a recommended sequence of turning on my product and peripherals?
- What is my product's native resolution?
- Which printers can I use to print whiteboard pages from my projector?
- What is the warranty on the interactive pens?
