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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How should I clean the inside of the scanner?
- The images I scan look elongated or distorted. What should I do?
- The product doesn't work properly when I press the scan button. What should I do?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- I see lines through my scanned images. What should I do?
- How do I uninstall the Epson product software?
- How do I replace the product rollers?
- Can I scan Polaroid or other instant film photos?
- How do I prepare photos for scanning?
- The colors of my scanned image don't match my original's colors when I use Epson Scan. What should I do?
- My scanned image is too dark. What should I do?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- Only part of my document scans. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- The images I scan look elongated or distorted. What should I do?
- I see lines through my scanned images. What should I do?
- Paper jammed in my product. What should I do?
- How do I load plastic cards in the input tray?
- What is the loading capacity of the product's input tray?
- How do I load a legal-size document?
- Can I scan Polaroid or other instant film photos?
- How do I prepare photos for scanning?
- How do I load photos in the input tray?
- How do I scan to a SharePoint server or cloud service?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- The product doesn't work properly when I press the scan button. What should I do?
- How do I scan thick or special paper?
- How do I scan with Document Capture Pro or Document Capture?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- What is the maximum size I can scan with my product?
- The scanner is not recognizing characters. What should I do?
- How do I change the Power Off Timer setting?
- How do I uninstall the Epson product software?
- How many custom paper size settings can I create in Epson Scan?
- Who do I contact for support on the software that came with my product?
- Can the product support multiple devices simultaneously?
- The handwriting on the back of my photos does not scan with FastFoto. What should I do?
- How do I scan using Document Capture Pro 2.0?
- My photo looks worse after I scan it with the Restore Faded Colors feature in FastFoto. What should I do?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Is my product compatible with the Epson Network Interface Unit?
- Who do I contact for software support?
- When I install FastFoto, I can only select the Desktop to save my scanned images. What should I do?
- What do my product's lights indicate?
- How should I transport or store my product?
- How do I load a photo with the carrier sheet?
- When do I need to use the carrier sheet to scan?
- Does my product have a security slot?
- My scanner does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- The product does not turn off. What should I do?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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