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Support
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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Setup
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I connect my WPS-enabled wireless router to my product?
- What do my product's lights indicate?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- How should I clean the inside of my product?
- How do I save a scanned image with Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Can I use an iOS device to scan?
- My computer doesn't recognize the product. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- How do I prepare photos for scanning?
- I get an error when I use the Share feature in Epson FastFoto. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan thick or special paper?
- The scanner doesn't work properly when I press the scan button. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- How do I save a scanned image with Epson ScanSmart?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- I can no longer upload photos to Facebook with the Epson FastFoto software. What should I do?
- How do I export receipts to QuickBooks Online?
- How do I save receipt data as a TurboTax File?
- How do I select which columns to display when I review receipts in Epson ScanSmart?
- How do I export receipts to Quicken?
- How do I export bulk images of receipts from ScanSmart?
- How do I import receipt images from a JPEG or PDF file?
- How do I export multiple receipts from Epson ScanSmart?
- How do I export receipts to QuickBooks Desktop in Windows?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- I see a paper jam message when I scan a receipt longer than 20 inches with Epson ScanSmart. What should I do?
- Which software is included with my product?
- My computer doesn't recognize the product. What should I do?
- The handwriting on the back of my photos does not scan with Epson FastFoto. What should I do?
- My photo does not improve after I scan with the Restore Faded Colors feature in Epson FastFoto. What should I do?
- How do I change the Power Off and Sleep Timer settings?
- How do I load a photo with a carrier sheet?
- How do I uninstall the product software?
- Does the product support multiple devices connected to it at the sametime?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- Which online version of QuickBooks supports the export feature when it is used in conjunction with Epson ScanSmart?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
- When I install FastFoto, I can only select the Desktop to save my scanned images. What should I do?
- Does my product have a security slot?
- The product does not turn off. What should I do?
- Where can I get more information about my product?
- When do I need to use the carrier sheet to scan?
- Which user replaceable parts or accessories are available for my product?
- How do I load plastic cards in the input tray?
- What do my product's lights indicate?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- How should I transport or store my product?
- Does Epson have a program where I can donate my working electronic equipment?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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