- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
Select the questions to view the answers
- How do I set up my product wirelessly?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- The image is not rectangular. What should I do?
- Can I display on the screen and a computer monitor simultaneously?
- How do I disable or configure my product maintenance reminder in ActivManager?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
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- I can't connect to my product using EasyMP Network Projection. What should I do?
- Nothing projects on the screen. What should I do?
- Can my product be connected to a network?
- How do I route cables through the wall mount?
- Can my product do rear projection?
- Can I use my product on a table instead of mounting it on a wall?
- Which USB extension cables are recommended for use with my BrightLink?
- I am unable to connect my Mac to my product. What should I do?
- How do I connect my computer, video equipment, and/or other image source to my product?
- What type of equipment can I connect to my product?
- I am having trouble projecting through a USB connection. What should I do?
- How do I set up my product wirelessly?
- How do I mount my projector on the wall?
- I'm having difficulty saving a static IP address on my product's Network Configuration screen. What is wrong?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
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- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- I see the message No Signal. What should I do?
- The product indicates an error. What should I do?
- The message Not Supported is displayed. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- The message Do you want to keep blocking this program? appears when I try to connect using the EasyMP Network Projection software in Windows XP Service Pack 2. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
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- The image is too dark or light, or the colors are incorrect. What should I do?
- How do I select the image source?
- The product and notebook don't display the same image. What should I do?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- Can I display on the screen and a computer monitor simultaneously?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- How can I improve the image quality?
- Why can't I see my image on the external monitor I connected to my product?
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How soon should I see an image after I press the
Power button?
- My projected image appears jittery or shaky when viewing video or moving images. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- How can I adjust the colors?
- Why does the image have a blue, red, or green cast or haze when I connect my video equipment (DVD player, satellite receiver, etc.) to my product using a component-to-VGA video cable?
- The image is not rectangular. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- What is the warranty on the interactive pen?
- Can I use my product's interactive features while projecting wirelessly?
- How do I calibrate my product?
- Can I connect my computer to my product wirelessly instead of with a USB cable and still use the interactive features of my product?
- How do I uninstall Easy Interactive Driver?
- How often do the batteries in the pens need to be charged?
- What is Easy Interactive Driver (EID)?
- How do I uninstall Easy Interactive Tools (EIT)?
- The pen position is not accurate. What should I do?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- My pen is hard to use. What should I do?
- Will my SMART or Promethean pens work with my product?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- Why do I need to calibrate the system before using the pen for the first time?
- How do I enable dual pen functionality in ActivInspire software?
- I am having trouble calibrating my system. What should I do?
- Can Easy Interactive Tools (EIT2) be used with my product?
- Are the tips of the pen replaceable?
- How can I tell if my pen is not calibrated?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Can I use other interactive applications besides the ones that came with my product?
- Do infrared (IR) devices interfere with the product's interactive pen?
- Can I use my product with my existing standard or interactive whiteboard?
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- When should I recalibrate my system?
- How do I get a replacement lamp for my product?
- How and when should I clean the projection window?
- When should I replace the projection lamp?
- How do I reset the lamp timer to zero?
- Can I access the lamp, air filter, and focus lever if my product is mounted on the wall?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
Select the questions to view the answers
Select the questions to view the answers
- How can I get help with the RM Easiteach software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Is the USB Display feature supported on a Mac?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- Smart Music interactive software will not load when the Easy Interactive Driver is installed. What is wrong?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- What are the software requirements for using the EasyMP Monitor software?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- Which Epson products are compatible with SMART Notebook software?
- How do I set a password on my product?
- What is the EasyMP Monitor software?
- Which operating systems does USB Display support?
- Where can I get the latest software for my projector?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
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- I get feedback noise from a microphone. What should I do?
- There is no sound, or it is not loud enough. What should I do?
- Does my product support audio through the network or USB display?
- The microphone I'm using does not work with my product. What should I do?
- How do I adjust the microphone volume?
- Should I use either a dynamic or condenser microphone with my product?
- How do I play sound through my product?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
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- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Is there a recommended sequence of turning on my product and peripherals?
- Can I change my product's network name?
- What is the recommended range for projection distance?
- What is the difference between a normal and advanced calibration?
- I forgot my product's password. What should I do?
- How should I transport my product?
- Does Epson have longer cables available for purchase?
- Does the mounting template show where I should drill the holes to install the mount?
- The product's power will not turn on. What should I do?
- Does my product support the ability to receive broadcasted messages over a network (Message Broadcasting)?
- Does my product include any security features?
- The product won't go into sleep mode. What should I do?
- Can I connect my product to external speakers?
- What are the packaging dimensions?
- What is my product's native resolution?
- Can I use a document camera with my product?
- Does my product have lens shift?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- What happens when the aspect ratio is changed?
- What are the different Color Modes on the Image menu used for?
