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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- My printout has incorrect or missing colors. What should I do?
- My product is offline or displays a communication error when I try to print. What should I do?
- I'm having paper feed problems. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- My printout has lines running through it. What should I do?
- How do I print from the rear MP tray in Windows?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I'm having problems installing the software. What should I do?
- How should I load envelopes?
- What is the difference between Auto and manual answer?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product for the fastest printing?
- Can I print on transparencies?
- How do I restore the colors in faded photos?
- How do I use the control panel buttons to copy a document or photo?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print from the rear MP tray in Windows?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Can I use Apple AirPrint to print with my product?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- My product is offline or displays a communication error when I try to print. What should I do?
- My product is experiencing an error. What should I do?
- I see the message Installation Failed when I install my product's wireless network software. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Will I lose faxes stored in the fax memory if my product is turned off?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- I can receive faxes but not send them. What should I do?
- What is the difference between Auto and manual answer?
- How do I send a fax?
- How do I create a header for my faxes?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- Can I fax in color from my product?
- How do I use an answering machine with my fax?
- How do I change the baud rate on my fax?
- Can I use a pre-paid calling card to send a fax?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- When I use the EPSON Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- How do I confirm my fax was sent?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- How do I clear the fax header on my product?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- How do I restore my original fax settings?
- I can send a fax but can't receive one. What should I do?
- How do I save faxes to my Mac instead of printing them?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- How do I add a pause when I enter a fax number on my product's control panel?
- Can I use digital voicemail with my fax?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- How long should an ink cartridge remain in my product if it's not used often?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges and maintenance box should I use with my product?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- How do I change the ink cartridges and maintenance box?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- What paper types and sizes are supported in the paper cassette and rear MP tray?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout is grainy when I print from any application. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I cannot scan from my computer with Epson Scan. What should I do?
- How do I use the control panel buttons to scan a photo to my USB Flash drive?
- I cannot scan from my computer with the Image Capture application. What should I do?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I use the control panel buttons to scan?
- Can I use Epson Scan with my Mac?
- I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?
- What is the maximum number of pages that I can scan into one PDF file?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Who do I contact for support on the software that came with my product?
- Can I use my product on a network?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- What information do I need to know before I install my product on my wireless network?
- Which wireless security modes does my product support?
- I'm setting up my product with a wireless Ad Hoc connection and cannot print. What should I do?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- I'm having problems installing the software. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I install Epson Scan on Windows Server 2008?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I install the latest scanner driver on my Mac?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- Does my product support Epson Connect?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- How can I view how many Color, B & W, and Total pages I have printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about selecting or changing wireless network settings using your product control panel.
Please see our step–by–step video for additional wireless setup information, or Search our FAQs for Setup or Error information.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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