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Support
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the ink cartridges?
- What are the port numbers for Epson network printers (wired and wireless)?
- What security measures does Epson recommend for its network products?
- Can my product still print if an ink cartridge is expended or not installed?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- Which type of paper can I print on?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I determine the number of pages the product has printed?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I print a borderless photo from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- Will I lose faxes if the product is turned off?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I clear the fax header on the product?
- What does a flashing light mean?
- How do I change the baud rate or fax speed on my product?
- How many pages can I store in the fax memory?
- How do I confirm my fax was sent?
- How do I send a fax using the Fax Utility on my Mac?
- How do I use an answering machine with my fax?
- How do I create a header for my faxes?
- How do I restore my original fax settings?
- How do I send a fax using the Fax Utility in Windows?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- The quality of my fax is poor. What should I do?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax from my product control panel?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Why is Epson shipping initial ink cartridges with my product?
- Can my product still print if an ink cartridge is expended or not installed?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Which ink cartridges should I use with this product?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I replace the ink cartridges?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Does the type of paper I use make a difference?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- Can the product print on CDs and DVDs?
- My product is printing blank pages. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has lines running through it. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is grainy when I print from any application. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- Where do I place a legal-size document on my product to scan it?
- How do I scan with Document Capture Pro or Document Capture?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- How do I scan to a SharePoint server or cloud service?
- How do I scan from a smart device?
- I cannot scan over a network. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I manually assign a static IP address to my product?
- The option for 2-Sided Printing (Windows) is gray or not available. What should I do?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I change the Sleep Timer setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- How do I restore my product's default settings?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- What is a job in Document Capture Pro or Document Capture?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I check my product’s network status?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T802220
Cyan Standard Capacity | PDF -
Part Number: T802XL220
Cyan High Capacity | PDF -
Part Number: T802XL120
Black High Capacity | PDF -
Part Number: T802420
Yellow Standard Capacity | PDF -
Part Number: T802XL320
Magenta High Capacity | PDF -
Part Number: T802320
Magenta Standard Capacity | PDF -
Part Number: T802120
Black Standard-capacity | PDF -
Part Number: T802XL420
Yellow High Capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
800-241‐5786
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720